Scheduling Messages To Send Later

Have the perfect message that needs to be sent later? Craft your message and pick the when you want it to go out! 

Scheduled messages work in the background to keep your customers engaged so you can focus more time in the store, and less time on admin. Use the scheduler to send out appointment confirmations, waivers, event reminders, or messages you didn't quite get to until too late in the day (we've all been there!).  

How to Schedule a Message

Messages can be scheduled on the desktop website and the mobile app.

From Desktop:

1. In a conversation, write a message or select a message template.
2. Click the drop-down arrow next to the send button to schedule for later.
3. Select when you'd like your message to send. Pick a pre-selected time or click Custom Time to set a different schedule.
4. If you clicked Custom Time, select the date & time you want the message to send, then click Schedule Message.
5. Your scheduled message will now appear in the message window. Once the scheduled date arrives, your message will go out without you even having to think about it!

From the Mobile App:

1. In a conversation, write a message or select a message template. Then, tap the three-dot icon to the right of the send button & Select Schedule Message.  
2. Select when you'd like your message to send. Pick a pre-selected time or click Custom Time to set a different schedule. 
3. Your message has now been scheduled successfully! 
4. Tap the Scheduled Message tab in the conversation to view, edit or delete a scheduled message. 

Schedule an Attachment

1. Click the Attachment icon. 
2. Find your file, then click Open. 
3. Add your caption, then click Send Later. 
4. Select a time, or click custom time to pick a different day & time. 
5. When you're finished, click schedule message 

Managing Scheduled Messages

1. If you need to edit the message or schedule, click the blue pencil icon. Make your edits, then click Update.
2. To delete a scheduled message, click the Red Trash Icon.
3. You can schedule as many messages as you'd like. Scheduled messages will all be grouped together for a cleaner look.
4. To collapse scheduled messages, click Hide.
5. Hidden scheduled messages can be shown again by clicking Show.
6. Scheduled messages can also be managed in the customer profile conversation view.