How to Turn Off Facebook Auto-Responder Leaving NextPaw as the Primary Response

With NextPaw, you are able to centralize customer communication from multiple channels into one inbox. 

Facebook is a channel that offers an instant reply or automatic response to visitors who message your page. Since NextPaw already does this, it is best to turn this off if you do have it on.

Here is the support article on Faceboook.com that provides step-by-step instructions, which we have also outlined below: https://www.facebook.com/help/1615627532020480

To turn off instant reply on Facebook:

1. Click Inbox at the top of your Page.
2. Click Automated Responses in the left column.
3. Click next to Instant Reply below Greet Customers to turn instant reply off.