Get Better Online Reviews
Positive reviews are important. You work hard to serve your community and instill a sense of confidence with potential customers. What people write about your pet store in a review doesn’t always give the complete picture. Having conversations with your customers before they leave can greatly improve the review that they leave. This goes helps to better attract new customers.
Asking for reviews in person is important because it makes your efforts more effective.
Why does the content of a review matter? Consider the difference between these two reviews:
Five Star Review from Sandra O: "I had an amazing experience. I was very happy. Super polite people to work with."
Five Star Review from Barbara T: "Adriane helped me so much, she is the owner and she knows so much about what kind of diets are the best for dogs. She answered my questions about the differences between grain free dog food and raw dog food. I will be coming back when it is time for me to get more raw pet food. Would recommend to anybody with questions about what their pet should be eating to stay healthy!"
Both of these people had great things to say. But which review would you rather have about your business? If you are like most pet store owners, you want the one that is full of relevant details. These types of reviews are more helpful when people are doing their research online before buying offline.
You get more reviews like these by:
- Requesting reviews in person.
- Using your message system to have meaningful conversations helps you highlight relevant details about your business.