2 Factor Authentication for Facebook

Objective

Learn how to fix the 403 error when responding to a Facebook review by enabling two-factor authentication (2FA) for your Facebook account and reconnecting it with your NextPaw dashboard.

Enabling Two-Factor Authentication on Facebook

To enable 2FA on your Facebook account, follow these steps:

1. Access Security Settings: Click Here
   • Go to the top-right corner of Facebook and click the down arrow.
   • Select Settings > Security and Login.
2. Enable Two-Factor Authentication:
   • Scroll down to the Use two-factor authentication section.
   • Click Manage.
   • Choose your preferred security method and follow the on-screen instructions to set it up.

Reconnecting NextPaw with Facebook

If you’ve already enabled 2FA, follow these steps to reset the connection between your NextPaw account and Facebook:

1. Log in to NextPaw:
   • Visit NextPaw Dashboard and log in.
2. Go to Store Settings:
   • Open Store Settings and select Add-ons.
3. Disconnect or Connect Now:
   • If the Facebook button reads Disconnect Facebook, click it and confirm the un-authorization.
   • If the button reads Connect Now Facebook, click it to start the authorization process.
4. Login to Facebook:
   • Log in to your personal Facebook account with admin access to your Business Facebook page.
5. Allow Permissions:
   • Accept the prompts in the smaller window that appears to allow Facebook access.
6. Select Your Business Page:
   • After the window closes, select your Business Facebook page from the dropdown.
7. Save the Connection:
   • Click Save to confirm the Facebook + NextPaw connection.

Need Help?
If you encounter any issues, please reach out to us at  Support@NextPaw.com.