Editing the Review Invitation Template

Objective

This guide explains how to customize the review invitation template in NextPaw. Personalizing this message saves time, improves response rates, and helps your business stand out to happy customers.

Why Customize the Review Invitation Template?

• Helps employees send review requests quickly and efficiently.
• Ensures consistency in messaging while maintaining a personal touch.
• Allows the use of variables to insert customer and business details automatically.

⚠️ Note:
NextPaw’s messaging system is designed for one-to-one communication. Mass texting is not supported. Review requests should be sent individually to maintain compliance and personalization.

💡 SEO Boost:
Personalized review requests help you get more customer reviews, which improve your business’s online visibility, search rankings, and local credibility.

Using Variables in Invitations

• Variables store important details like your business name or customer name to personalize messages automatically.
• Instead of manually typing your business name, you can use the organization variable, which auto-populates your company’s name when the message is sent.
• For a full list of variables, refer to Personalizing a Message with Variables.

How to Edit the Review Invitation Template

1. Go to Review Request Settings
   Click the Store Settings tab and select Reviews Request at the bottom.

   

2. Locate the Default Review Request Template

   

3. Edit the Message
   Adjust the text to reflect your store’s tone and style.
   • Note: Keep messages under 160 characters to avoid SMS delivery issues.
4. Click Save Message to apply your changes.

Need Help?
If you encounter any issues, please reach out to us at Support@NextPaw.com.