Webchat Overview been added to get started

Objective:

Learn how to use NextPaw’s Webchat feature to interact with your website visitors in real-time and manage communications through your NextPaw dashboard.

What is Webchat?

NextPaw Webchat enables you to communicate with website visitors over text at any time, from anywhere. You can answer questions, schedule appointments, and even sell products directly through the Webchat interface. Whether you're in the store or on the go, Webchat keeps you connected with your customers.

How Webchat Works

Customer Interaction
When a customer sends a message via your webchat widget, they will be prompted to enter:
- Their name
- Their phone number
- The location they wish to contact (if you have multiple locations)
Message Routing
Webchat messages will be directed to your NextPaw Unified Inbox. From there, you can respond to their inquiries, hold a product, or even schedule an appointment for them.

FAQs

1. How do I respond to Webchat messages?
Webchat messages will appear in the Unified Inbox of your NextPaw dashboard. You can respond just like you would to any other inbound message, including those from SMS text, Facebook Messenger, or Google My Business.

2. Can I customize my Webchat widget?
Yes! The Webchat widget is fully customizable. You can:

Change the bubble's icon
Add your brand's colors
Edit the displayed text

A live preview of the widget is available to the right of the customization options. Learn more about customizing your webchat widget here.

3. Where can I find my Webchat widget code snippet?

Go to the Settings page of your dashboard.
Select the Website tab at the top of the screen.
Scroll down to the Webchat Widget Installation section.
Add your website domain in the field, then click Add Domains.
Copy the code snippet by clicking the Copy Full Code button.

Click here for Webchat Widget Installation Instructions.

By using NextPaw Webchat, you ensure a seamless and responsive communication channel with your website visitors, enhancing their experience while driving customer engagement and sales.