Adding an Auto-Reply Message

Objective:

Set up and customize auto-reply messages in NextPaw to provide quick, professional responses when you're unavailable, helping you stay engaged with customers even outside of business hours.

Why Use Auto-Reply Messages?

Auto-reply messages help ensure that your customers receive an immediate response when they contact your business, even outside of business hours. While NextPaw provides a standard greeting when your account is created, customizing this message to fit your business can enhance your customers experience.

Customizing Your Auto-Reply Message

1. Access Auto-Reply 
   • Go to the Messaging tab in your NextPaw dashboard.
   • Select Auto-Responder.
2. Update the Message
   • Click the message field you wish to change (e.g., the standard greeting or after-hours message).
   • Enter your custom message in the text box.
     Tip: Take advantage of personalization placeholder tags to include details such as the customer's name or location, which will be dynamically inserted into the message when it's sent.
3. Save Changes
   • Once you've updated your message, it will automatically save the changes you have made.

After-Hours Auto-Reply Messages

If a customer contacts your business outside of business hours, they will receive the after-hours auto-response message you've set.

Turning Off Auto-Reply Messages

If you want to disable auto-reply messages entirely, toggle the switch to the off position (Gray) to deactivate them.

Pro Tip: Personalizing your auto-reply messages ensures that your customers receive clear and relevant information when reaching out to your business, whether during or outside of regular business hours.

Need Help?
If you encounter any issues, please reach out to us at  Support@NextPaw.com.