Messages Console
Objective:
Use the Messages Console to maintain open communication with existing customers and respond to online inquiries to attract new customers.
1. Where Messages Come From
Your messages console centralizes customer communications from multiple sources, including:
- Website Chat Widget – Appears on every page of your NextPaw website.
- Contact Us Page – Customers can submit inquiries directly from your website.
- Facebook Messenger – Messages sent from your Facebook page.
- SMS/Text Messaging – Customers can send text messages directly to your business.
Note: Text messaging is popular across all age groups, not just millennials!
2. Encouraging Customers to Use Messaging
- After sending a review request, ask customers to save the number from which they received it.
- Let them know:
“If you have any questions, just send us a text message, and we’ll get right back to you!”
This helps keep the conversation open for future inquiries.
3. Proactively Using the Messages Console
Beyond responding to customer messages, you can initiate conversations directly from the Messages tab in your NextPaw dashboard. Common use cases include:
- Notifying customers when a special order has arrived.
- Sending grooming appointment reminders.
- Confirming reservations for training sessions.
- Providing updates on local pickup or delivery orders.
Keeping an open, responsive communication channel builds stronger customer relationships and encourages repeat business.
Need Help?
If you encounter any issues, please reach out to us at Support@NextPaw.com.