Scheduling Messages To Send Later

Objective:

Automate customer communication by scheduling messages in advance. Use scheduled messages for appointment confirmations, event reminders, waivers, and other important updates.

1. How to Schedule a Message

From Desktop:

1. On the Nextpaw dashboard, select Message Center and Inbox.
2. Open a conversation and write a message or select a message template.
3. Select the Schedule for Later button to the right of the send button.

   

4. Choose a pre-selected time or click Custom Time to set a specific date and time.
5. If selecting Custom Time, enter the date & time, then click Schedule Message.

   

6. Your scheduled message will now appear in the message window and will be sent automatically at the selected time.

From the Mobile App:

1. Open a conversation and write a message or select a message template.
2. Tap the three-dot icon next to the send button and select Schedule Message.
3. Choose a pre-selected time or tap Custom Time to select a specific date and time.
4. Your message has now been successfully scheduled!
5. Tap the Scheduled Message tab in the conversation to view, edit, or delete a scheduled message.

2. Scheduling an Attachment

1. Click the Attachment icon.

   

2. Select your file and click Open.
3. Add a caption, then click Send Later.

   

4. Choose a pre-selected time or click Custom Time to pick a different date & time.
5. Click Schedule Message to finalize.

   

3. Managing Scheduled Messages

• Filtering for Scheduled Messages: Select the filter option and choose Scheduled Messages.

  

• Edit a scheduled message: Click the blue pencil icon, make changes, and click Update.
• Delete a scheduled message: Click the Red Trash Icon.

  

• Organize your scheduled messages:
  • All scheduled messages will be grouped together for easy access.
  • Click Hide to collapse scheduled messages.
  • Click Show to expand hidden scheduled messages.
• View & manage scheduled messages directly in the customer profile conversation view.

By scheduling messages, you can stay engaged with your customers without having to manually send each message, saving time and ensuring timely communication.

If you need any more help, please reach out to Support@NextPaw.com.