NextPaw Messenger

Objective:

Stay connected with your customers by efficiently managing messages from multiple sources using the NextPaw Messenger.

With NextPaw, you can receive and manage messages from various platforms, including:

Website Contact Form – Messages submitted via your website's contact form.
SMS (Text Messages) – Direct messages from customers' mobile phones.
Facebook Messenger – Messages sent through your business's Facebook page.
Instagram Messages – Direct messages from customers on Instagram.
Google Business Messages – Inquiries from your Google My Business listing.
Store Locator Listings – Messages from shoppers browsing store locator platforms.
eCommerce Websites & Product Pages – Messages from customers viewing your online store.

Once a message is opened and responded to or opened without responding, it remains in the "Open" status.
To close a conversation, click the Archive Conversation button in the top right corner of the conversation window.
If a customer sends a new message with an archived conversation, a new conversation thread will appear in your inbox.

If a customer requests an update, you can send an SMS directly through NextPaw.

You can learn more here: Send an SMS message to a customer.

You can enhance communication, improve response times, and increase customer satisfaction by effectively managing customer messages.

Need Help?
If you encounter any issues, please reach out to us at Support@NextPaw.com.