Getting Started / overview With Webchat

Objective:

Learn how to activate and use NextPaw's Webchat feature to provide real-time support for your website visitors, capture leads, and manage all conversations within your NextPaw Inbox.

What is Webchat?

NextPaw Webchat enables real-time communication between you and your website visitors. Whether you're in the store or on the go, you can interact with potential and current customers through a unified inbox, accessible from your NextPaw dashboard.

• Personalized Communication: Visitors provide their name and mobile number, allowing you to respond via text.
• Seamless Experience: All Webchat interactions are stored alongside messages from Facebook, SMS, and Google, making your communication centralized and easy to manage.
• Mobile-Friendly: Stay connected with customers even when you're not at your computer.

Why Use NextPaw Webchat?

• Boost Engagement: Engage visitors as they browse your website, increasing the chances of conversion.
• Capture Leads Automatically: Each Webchat interaction gathers a name and phone number for easy follow-up.
• Improve Response Time: Keep communication fast and responsive, even outside of business hours.
  
  Note: By enabling Webchat on your website, you give your visitors a convenient way to get answers and engage with your business instantly. This boosts customer satisfaction, captures leads, and helps convert traffic into revenue

How Webchat Works

1. Customer Interaction:
   When a visitor opens the Webchat widget, they’ll be prompted to enter:
   • Name
   • Phone number
   • Preferred location (if you have multiple)
2. Message Routing:
   Messages are routed directly to your NextPaw Unified Inbox. From there, you can respond, schedule appointments, or assist with purchases.

Activating Webchat

Getting started with Webchat is quick and easy:

1. Review Setup Guides:
   Visit our Webchat Widget guides for detailed instructions. Click Here
2. Install the Webchat Widget:
   Add the widget to your website by pasting in the code snippet from your dashboard. Installation Instructions
3. Start Responding:
   All conversations appear in your Inbox. Respond to Webchat messages like any other text, Facebook, or Google message. Inbox Overview

FAQs

💡 SEO Boost:
By keeping visitors on your site longer and capturing contact info instantly, Webchat helps reduce bounce rates and increase engagement — both of which support stronger local SEO performance.

Need Help?
For setup assistance or technical issues, contact our support team at Support@NextPaw.com.