Canceling a Payment

Occasionally a customer will need to cancel an order. If a customer hasn’t paid, you can cancel the transaction.

To cancel a payment:

1. Go to your Dashboard and select Sales > Orders.
2. Find the customer you’d like to cancel the payment request for.
3. Under Action, click on the 3 dots and select Cancel.

The payment’s status will change to “Canceled.” The customer will receive a text message telling them that the payment has been canceled.